Frequently Asked Questions
Shipping: Rates and Delivery Time
For domestic shipping, your order should arrive within 48-72 hours. For international shipping, the timeframe is 5-7 business days.
All international orders above 120€ have free shipping.
Once your order has shipped from our distribution center, you will receive a shipping confirmation email. This email will provide the estimated delivery timeframe and a tracking number so you can monitor your order at any time.
Pre-order products are items that are not in stock at the time of ordering and are made available from a specific date. On our website, when selecting a pre-order item, you will see the date it is expected to arrive in the description.
From that date, the order will be processed and shipped like a regular order, with domestic shipments arriving within 48-72 hours. Thank you for your patience! If you encounter any issues or have questions, please contact us at help@baymo.com. We’ll be happy to help you!
Issues with my order
We're sorry to hear that you haven't received your Baymo order yet.
Domestic shipping typically takes 48-72 hours, while international shipping can take up to 5-7 business days. If your order includes items on preorder, the estimated shipping date is indicated on the product page on the website.
If you haven't received your order by the expected date, please reach out to us at help@baymo.com We're here to help you!
We sincerely apologize for the inconvenience and, of course, we’ll help you resolve this as quickly as possible! In order to solve the issue, please follow these steps:
1. Go to the following link: https://returns.itsrever.com/baymo
2. Fill in the fields with your order number, email address, and the product in question.
3. Select the "Defective Item" option if you received a faulty item, or "The company sent the wrong product or size" if you received an item different from what you ordered.
If any issues arise or you have any questions, please email us at help@baymo.com
You just need to email us at help@baymo.com with the subject line "Cancel Order / Modify Address."
It is very important to include your order number in the email and to notify us as soon as possible.
We're sorry that you received a duplicate order. To resolve this issue and return the duplicate order, please follow these steps:
- Go to the following link: https://returns.itsrever.com/baymo-lite
- Fill in the fields with your order number, email address, and the item you wish to return.
- Select the option “The company sent the wrong product or size.”
Once you have completed the required fields, you will receive a return label at your email address to process the return of the duplicate order.
If you have any questions, please don’t hesitate to email us at help@baymo.com
Exchanges and Returns
Spain: First change is free / Returns & Second changes 6€
UE: First change is free / Returns & Second changes 15€
Other countries: First change is free / Returns & Second changes 25€
To return a product, you have 14 days from the date of receipt. It is important that the product is returned in the same condition it was purchased. To start the process, please:
1. Go to the following link: https://returns.itsrever.com/baymo
2. Fill in the required fields with your order ID and purchase email.
3. Complete the remaining fields with the options that best suit you.
Once the return is accepted, you will receive an email informing you of the refund processed to the card used for the purchase. This email will be sent within a maximum of 15 business days.
If any issues arise or you have any questions, please don't hesitate to contact us at help@baymo.com
First exchange is free of charge. You have 14 days from the receipt of your item to process any changes. It’s important to return the product in the same condition it was purchased. To start the process:
1. Go to https://returns.itsrever.com/baymo
2. Fill in the required fields with your order ID and purchase email.
3. Select “Change Size” or “Exchange for a New Item.”
4. Choose the size or item you want.
A shipping label for the selected item will be generated automatically. If you encounter any issues or have questions, contact us at help@baymo.com. We’re here to help!
We're sorry to inform you that we do not accept returns for capes or bags.
The refund will be processed to the card used for the purchase within a maximum of 15 business days. If you have not received your refund by the indicated date, please do not hesitate to contact us at help@baymo.com
Orders placed with the in-store pickup option must be collected within 10 business days from the notification of availability.
If the order is not picked up within 10 business days, it will be automatically returned, and a fee of €6 will be charged.
Location
At the moment, we are only physically located in Barcelona, at C/Laforja 73. However, you can always place your order online and process an exchange of size/item free of charge!
We look forward to seeing you at C/Laforja 73!