Easy Returns within 14 days

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Returns & refunds

GENERAL CONDITIONS

  • Personalized products cannot be exchanged or returned.
  • You have 14 days from receiving your order to request an exchange or return.
  • Items must be in perfect condition, unworn, with original tags and packaging.

To start an exchange or return, go here:
https://returns.itsrever.com/baymo

RETURN COSTS

  • Returns from Spain: €6
  • Returns from the EU: €15
  • Returns from other countries: €25

Additional fees if you return more than 4 items:

  • From Spain, if the refund is to the original payment method and is not an exchange or gift card refund: 12€.
  • From the EU (excluding Spain), for a second or subsequent exchange: 23€.
  • From outside the EU, if the refund is to the original payment method and is not an exchange or gift card refund: 35€.

Customs fees, if applicable, are the responsibility of the customer. If a package is refused at the destination for this reason, €30 will be deducted from the refund amount to cover the return and handling costs.

REFUNDS
Once the return is approved, you will receive a confirmation email. You have two options:

  • Refund to the original card, which may take up to 10 days.

The refund amount will be the original purchase price, excluding shipping costs.
You have 3 days from receiving your order to report any defect or issue with the product.

EXCHANGES

  • The first exchange is free.
  • You will keep your original price, including any discount applied.
  • For size exchanges, items must be new, unworn, with tags, original packaging, and properly packed.

Start your exchange here:
https://returns.itsrever.com/baymo

IN-STORE PURCHASES

  • Items purchased in physical stores can be returned within 14 days.

ACCESSORIES

  • Sales of accessories (bandanas, and bags) are final.
  • We do not accept exchanges or returns on these items.