Returns & refunds

GENERAL CONDITIONS

Personalized products cannot be exchanged or returned.
You have 14 days from receiving your order to request an exchange or return.
Items must be in perfect condition, unworn, with original tags and packaging.
Online purchases can also be returned at our Hermosilla (Madrid) and Laforja (Barcelona) stores.

To start an exchange or return, go here:
https://returns.itsrever.com/baymo

RETURN COSTS

Returns from Spain: €6,00
Returns from the EU: €15,00
Returns from other countries: €25,00

Additional fees if you return more than 4 items:

From Spain, if the refund is to the original payment method and is not an exchange or gift card refund: 12,00€.
From the EU (excluding Spain), for a second or subsequent exchange: 23,00€.
From outside the EU, if the refund is to the original payment method and is not an exchange or gift card refund: 35,00€.

Customs fees, if applicable, are the responsibility of the customer and are non-refundable. If a package is refused at the destination due to unpaid customs fees, €30 will be deducted from the refund amount to cover the return and handling costs.

In the event of a return, customs fees will not be refunded.

REFUNDS
Once the return is approved, you will receive a confirmation email.

Refund to the original card, which may take up to 15 days.

The refund amount will be the original purchase price, excluding shipping costs.
You have 3 days from receiving your order to report any defect or issue with the product.

EXCHANGES

The first exchange is free.
Returns & exchanges from the second request onwards €6,00
You will keep your original price, including any discount applied.
For size exchanges, items must be new, unworn, with tags, original packaging, and properly packed.

Start your exchange here:
https://returns.itsrever.com/baymo

IN-STORE PURCHASES

Items purchased in physical stores can be returned within 14 days.

ACCESSORIES

All accessories can be returned through Rever, except bandanas.